These Terms and Conditions ("Terms") govern your use of the PhoneTeq website (phoneteq.com.au) and our repair, sales, and related services. By using our website or services, you agree to be bound by these Terms.

1. About PhoneTeq

PhoneTeq is a mobile device repair, sales, and accessories retailer operating from 3 Melrose Ave, Clearview SA 5085, Australia. We can be contacted at info@phoneteq.com.au or +61 422 541 460.

2. Use of Website

By accessing phoneteq.com.au, you agree that:

You are at least 18 years old or have parental/guardian consent
You will not use the site for any unlawful purpose
You will not attempt to gain unauthorised access to any part of the site or its systems
You will not post or transmit any harmful, offensive, or infringing content

3. Product Orders

When you place an order through our website:

You offer to purchase the item at the price shown at time of checkout
We may accept or decline your order at our discretion
Order confirmation via email constitutes our acceptance
Prices are in Australian Dollars (AUD) and include GST unless otherwise stated
We reserve the right to correct pricing errors and will notify you before fulfilling the order

4. Repair Services

When you book a repair service:

You authorise PhoneTeq technicians to open and work on your device
Any quoted price is an estimate; actual costs may vary if additional faults are discovered (you will be notified before proceeding)
We take reasonable care of your device but are not liable for pre-existing faults, data loss, or damage caused by undisclosed prior repairs
Uncollected devices may be subject to a storage fee after 30 days and disposed of after 90 days with appropriate notice
All repairs are covered by our 90-day workmanship warranty

5. Payments

We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, and Afterpay. All payments are processed securely. We do not store your full card details.

For in-store repairs, payment is due upon collection of the device unless otherwise agreed in writing.

6. Shipping

We ship orders within Australia. Delivery times are estimates only and are not guaranteed. Risk of loss passes to the customer upon dispatch. We are not responsible for delays caused by carriers or customs.

7. Intellectual Property

All content on this website — including text, images, logos, and code — is owned by or licensed to PhoneTeq. You may not reproduce, copy, or republish any content without our written permission.

8. Limitation of Liability

To the maximum extent permitted by Australian law, PhoneTeq is not liable for:

Indirect, incidental, or consequential damages arising from use of our services
Loss of data (we recommend backing up your device before any repair)
Damages exceeding the amount paid for the specific product or service

Nothing in these Terms excludes your rights under the Australian Consumer Law.

9. Privacy

Your use of our services is subject to our Privacy Policy, which is incorporated into these Terms by reference.

10. Governing Law

These Terms are governed by the laws of South Australia, Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of South Australia.

11. Changes to Terms

We may update these Terms from time to time. Continued use of our website or services after changes constitutes your acceptance of the updated Terms. We will post the revised Terms on this page with an updated date.

12. Contact

For questions about these Terms, please contact us:

Email: info@phoneteq.com.au
Phone: +61 422 541 460
Address: 3 Melrose Ave, Clearview SA 5085, Australia

Terms & Conditions