PhoneTeq ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at phoneteq.com.au or visit our store at 3 Melrose Ave, Clearview SA 5085.

We operate in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Contact details — name, email address, phone number, and postal address
Account information — username, password (encrypted), and profile preferences
Transaction data — purchase history, order details, payment method type (we do not store full card numbers)
Device repair information — device type, model, and description of the fault you provide when booking
Usage data — pages visited, browser type, IP address, and referral source via cookies and analytics tools

2. How We Use Your Information

We use your personal information to:

Process orders, bookings, and payments
Communicate with you about your repair or order status
Provide customer support
Send promotional emails and offers (you can opt out at any time)
Improve our website, products, and services
Comply with our legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers who assist us in operating our website and business, including:

Payment processors (Stripe, PayPal) for secure payment handling
Shipping carriers for order delivery
Email and SMS service providers for transactional communications
Analytics platforms (e.g. Google Analytics) — data is anonymised

All third parties are bound by confidentiality obligations and are only permitted to use your data for the specified purpose.

4. Cookies

We use cookies to enhance your browsing experience, remember your cart, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure password hashing, and access controls. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise these rights, contact us at info@phoneteq.com.au.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Inactive accounts may be deleted after 3 years.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@phoneteq.com.au
Phone: +61 422 541 460
Address: 3 Melrose Ave, Clearview SA 5085, Australia